Hermitage Lighting Gallery - (615) 843-3300

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• Online Store
• Interior Designers Available

My wife and I ordered lights through them online (after going to their disorganized showroom where no one asked us if we needed assistance). A couple days after we ordered our lights online, my wife e-mailed and inquired to when we'd be able to pick up our order (we selected in store pick up). The response she received was bizarre, and the e-mail response said the she was being "demanding". Don't waste your time or your money on these rude and unprofessional people.

I ordered a bunch of fixtures for my new home under construction. Half of everything I ordered was damaged in some way when the box was opened. I have made many trips to the store to return and replace broken merchandise. I now know that if you buy something from Hermitage you need to open the package and inspect it before you leave the store. What a waste of my time. Never again.

I was in this store this past Monday, July 27. I happen to be in the area and thought I would check it out. I had not been in the store since the early 90's. I was extremely disappointed. It is not anything like it used to be. I was in the store a good 45 minutes. I recognized only one salesperson and she was the only one that was busy. When I entered the store, a young girl was sitting at the desk by the front door. She did not say a word. I walked through the store twice covering the entire area from city counter, kitchen, bath, fans, mirrors, all of it. I know of at least five sales people that saw me. I did not have one person to greet me or ask if they could help me. Sandra, the salesperson, past and smiled but she was busy with a couple. I was disappointed in the appearance of the store. The floor needed a good vacuum cleaning. All the fixtures looked very dusty. Salespeople were unfriendly. When I left, the young girl at the desk did tell me to come back. I walked out the door and said to myself, "I will not be back." There are better places to go where people are friendly and helpful. Hermitage Lighting has really gone down hill!

My wife and I just purchased a condo in the Gulch area of Nashville, we are firm believers in buying locally (even if the price is a little higher to do so) so a few weeks ago we headed to Lafayette st. It is close by, and locally run. When we arrived I was immediately turned off by the outdated building, it sort of looks like a used car store from the outside and a cluttered mess within. We were greeted at the door by an older woman who was nice, but seemed insincere- but whatever, its retail. I rarely meet a salesperson who seems genuinely thrilled, and in that dusty mess who can blame her. Anyhow, the real problem came when we were in the back of the store looking at hanging fixtures (we are interested in customizing our new baths). The lamps hang steps away from the appliance area. This is where we overheard an employee discussing with another being fearful of her job security. We overheard her tell the other that "he was the 3rd person to be fired after being written up on trumped up charges just so Jack wouldn't have to pay unemployment." She looked like she was seconds away from tears. It was heartbreaking. Needless to say we left immediately. Now I know what one might think, I just overheard a conversation of a possibly disgruntled worker. First of all, I thought it myself. However, I think that the point is that if this is even half true of how this "local" business is treating their employees how on earth might they treat their customers. In this economic climate, I simply will not chance patronizing an establishment that does not value its employees or sees them as expendable. Not today, Not EVER. Buy local, Buy with conscience!

Our experience is best described by the "RUDE" and "IGNORED" reviews posted from other visitors. The showroom was dirty and dusty and the people who worked in the showroom seemed more interested in their colleagues than potential customers walking in the door. After about 30 minutes, we asked for help from the person at the reception desk, help never came. We left. The experts that a couple of the reviews referenced must have been at another location or writing bad reviews for other stores because they sure were not at this store!